ABOUT CONCOCT
Concoct started with a simple observation: most businesses don't have a facilities manager. The owner, the GM, or someone in ops is doing it on top of everything else — and they're doing it in spreadsheets, group chats, and their own head.
THE PROBLEM WE SOLVE
When a piece of equipment breaks, the instinct is to call someone. But by then, the damage is done — an emergency rate, a business disruption, a vendor starting from scratch because nobody tracked the last service.
We built Concoct to change the default from reactive to proactive. A structured platform where work orders get tracked, PMs get scheduled, vendors stay accountable, and nothing depends on whoever “knows where everything is.”
And for teams that don't want to run it themselves — a managed service where a real coordinator handles the daily operations so the platform doesn't sit unused.
Software that actually gets used
Designed for field techs who close work orders in under a minute, not for desk workers filling in forms.
A managed service that actually manages
Not a support team — a coordinator who triages, dispatches, follows up, and reports. You stay in the loop without being in the weeds.
Built for Canadian operations
PIPEDA-compliant, Canada-first support, and location-based pricing. No per-seat surprises.
HOW WE OPERATE
We don't claim stats we can't back up. We don't promise outcomes we can't control. If something isn't on our roadmap, we say so. This business runs on trust.
We built for the Canadian market specifically — our operators work Canadian business hours, our data stays in Canada and the US under appropriate safeguards, and we understand the local vendor landscape.
Maintenance doesn't stop on weekends. Our platform is engineered for uptime, our managed operators follow documented escalation paths, and nothing goes unanswered for more than four business hours.